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Jul 17, 2008

PLEASE HOLD

I missed to update this blog yesterday. I was somewhat lazy, disappointed, pissed and all the feeling like the whole world's against me. Everytime I feel like that, I just don't talk. I can't do anything. I do nothing. I read other posts though. It's my source of strength and inspiration to continue blogging. So here I am typing a post for you.


I know you also feel like you don't deserve a poor service since you are paying it. You are the source of their income. On the other way round, you need them to be fair on their part. But how can you understand the situation or the problem if no one entertain or talk to you? Listening to the computer generated machine is annoying. You expect that at least there is a human being to answer your question but it would take ages to wait.I don't want to wait till Christmas or New Year 2009.


I am talking about the poor service of a certain financial institution.
For the whole day I tried to contact them but no one picked up or answered the phone (both the landline and toll free). I already memorized the toll free number 1800 1888 2277. See? Try it and you will wait till Christmas comes. I also memorized the computer recorded voice: "All our customer service officers are engaged at the moment. Please hold and your call will be attended to as soon as an officer becomes available. Thank you." I was hold the whole day. I let the line opened the whole day.


I hope whatever your company's online problem will be fixed as soon as possible. Maybe next time we are already not available for your service. Thank you.

Thanks to flickr for the images of the old man and the mad man.

12 comments:

the donG said...

hirap nga naman ang ganyan. sana maaayos na yan.

TENTAY™ said...

teka dinouble check ko un number baka don ako nagtatrabaho hahahha...

sunugin na yan lol.

ifoundme said...

wow! that's one bad customer service... dapat post mo kung anong company yun para malaman nila at namin.

i hope you are feeling okay now. take care always.

caryn said...

dyosko. i can so relate. i cannot believe how un-customer-oriented our customer-service centers are. kainis! pilosopo pa minsan!

KRIS JASPER VAN DYKE said...

wow my premium number na pala sa Pinas..

anw, while waiting, do you still have to pay?

redlan said...

Parang mauubusan ako ng pasensiya @ dom.

redlan said...

Lol @ Tentay. Whatta term natawa ako.

redlan said...

Sad to say, Union Bank yan @ IfoundMe.

redlan said...

Sinabi mo @ Caryn. Thanks sa pag-comment.

redlan said...

pag toll free at pldt ginamit mo, walang bayad. pag landline tawagan mo maybayad. ang card nauna ang annual reg pero walang maintaining balance. may deposit ako, kukunin ko. hindi ma contact kapag may problema, panu ba yan?! yung cc nila hindi ko pina activate kasi naman pinadalhan ako na hindi ako nag apply tapos sisingilin ka nila ng annual fee na hindi mo pa na enjoy yung service nila o ang pera nila tapos i-waive lang daw. ewan ko kung ano problema nila sa system nila. sorry

Pepe said...

Victim number 503,008,450 ka na Red ha-ha....! Worse pa gid di gani sa amon sa aust. kay while you wait kung ang number nga ginatawagan mo naga-start sa 1300 or 1900, nagapatak man ang metro sang phone bills mo and since nga wala ka sang mahimo kung importante gid ang tawag mo, taas man ang bayaran mo at the end of the month....! =D

redlan said...

oo kung maglandline may bayad gapatak, naubos load ko @ pepz lol.