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Mar 6, 2008

Karanasan sa insurance thru cc

Seems na hindi patok ang paglalayag ng sanlibong piso, tsinugi ko na. Mahirap kasi na gawing series at magtagpi-tagpi ng mga pangyayari. Although yung mga linya o pangyayari ay hango sa totoong buhay na nasaksihan ko at ang iba ay sa akin rin. Parang it reads imbento pa rin. edited kasi at may mga ad lib na. Kaya ito ako, isi-share ang totoong eksena.

Am so so so busy @ work still. Am pressured and it is stressful. But that's work...never ending work indeed. I just don't focus to it but still concentrated. Pero minsan, nilalaro ka ng tadhana. Kung sa oras na busy ka dun pa na dini-destruct ka. The phone was non-stop ringing. One call after the other. The fact na hindi kami phone operator at lalo na hindi call center, medyo nakakainis. These days, iniirita ako sa mga credit card company. It's not the fact na tinatawagan ako dahil nakaligtaan kung magbayad sa due date pero you know marketing nila. I had to pause working just to answer the phone na nasa tabi ko or minsan nasa computer area ako, kailangan kong tumayo at sagutin ang phone.

Noon pa yun hanggang ngayon ang promo ek ek ng mga cc na kung hindi ka marunong lumusot, mapapasubo ka. Sa mga palusot na yun natuto akong magsingungaling. Naging suplado dahil kung hindi mo gawin mapa-yes ang ending ng conversation. Ang pinakamakulit ay ang mga insurance company na nagta-tie up sa mga cc company. Although I understand trabaho nila yun pero may trabaho naman ako. Kaya walang respeto ang kahihitnan minsan. Depende naman talaga yan the way you talk. Kung hindi ka nagpapa-respeto in the first place, ganun rin ang balik sa'yo.

May mga cc company na nago-offer ng voucher or manager's check. I learned from that kind of offer, sa conversation don't say yes even if you meant na naga-agree ka lang sa sinasabi niya. Recorded conversation kasi. lol. Tapos, u received it, kapag ipa-cancel mo, may charge na. Meron din protect ka ek ek kan. Dapat tarayan mo, makakabayad ka naman. Isipin mo na lang hundred ang i-deduct sau every month. Pang lunch mo pa yun.

Pero usually ang hanep mag-market ang yung mga insurance company. Noong una ang sabi ko, ayoko. Bigyan ko raw siya ng time. Okay. Nakinig ako. Hindi dapat mag-oo ng oo kasi sa bandang huli tatanungin ka na do you want to available. Baka oo rin ang masagot mo dahil nasanay ka na nag-oo sa conversation nyo. Kaya sa intro pa lang, tinatanong ko, "insurance ba 'to?" Pag-yes. "I am not interested." Alam ko masakit rin kapag nakarinig ka ng ganito. Pero tao rin ako. Pakapalan na lang yan. Hindi pa rin tumitigil kaya natuto ka rin sa mga sagot mo. Marami na akong nasagot and to repeat it, ganito.

Una. "Hindi ako maga-avail(Namimilit na patapusin sa kanyang explanation). Okay. Next time lang, pag-isipan ko muna."

Next: "Insurance ba 'to?" I am not interested."

Next: "Meron na akong insurance. (Tanungin what kind of insurance and what company tas, sasabihin iba naman yung sa kanya.) No pa rin ako.

Next: "Next time na lang pag wala na akong binabayarang insurance. (one time lang daw ang promo.) "May promo pa rin kayo niyan sa susunod."

Next: "Para wala ng problemahin ang family nyo kapag mamatay na kayo", sabi ng insurance agaent. Ikaw ba ang mamuroblema? Family ko naman diba?"

Next:
Insurance agent:Give me a few minutes to discuss sir."
Ako: "May ginagawa ako eh. Tatawag ka lang mamaya pwede?"
Siya: "Long distance 'to."
Ako: " Bigay mo number mo at ako na lang tatawag mamaya."
Siya: "Long distance nga." Kelan ba available kayo?" What time ako tumawag ulit?"
Ako: "Hindi ko alam. Wala akong pahinga. Kumakain kahit nagtatrabaho. Nagtatrabaho kahit kumakain. Flexible ang time namin." Next time na lang. Sorry. Bye."
Ako:

Next:
Ako: "Sorry, ipapa-cancel ko na kasi ang cc ko eh.
Insurance agent: "Bakit mo ipapa-cancel?"
Ako: Ahhh. gusto kong ipapa-cancel. (Hindi alam kung ano ang isasagot.) Hindi ko na gagamitin."
Siya: "Sige, i-note ko dito."
Ako: "No, huwag muna. I have to think about it pero sure ako na hindi ako interesado sa insurance."

Next:
Insurance agent: Hello, can I talk to Ms. Blah blah....
Ako: "Sorry, wala siya. Lumabas."
Siya: "What time ba siya babalik?"
Ako: "HIndi ko alam."
Siya: "Sige tatawag na lang ako mamaya."
Ako: "Okay, bye."

Ako: "Ms. Blah, tumawag ang cc, sabi ko wala ka."

Next: (Nangyari kanina)
Insurance agent: "Sir, pwede ba kayong makausap just in a few minutes lang?"
Ako: "Okay. (Alam ko naman ang pakay pero magalang eh. Pinagbigyan.)
Siya: Congrats sir. OKay ang standing nyo sa cc. Blah bla blah. This is a recorded conversation to ensure...."............. Sir?"
Ako: Hmmmm , am here. (Takot ako magsabi ng yes. Hinintay ko na makatapos siya. Memorize na) Sorry, hindi pwede kasi wala na akong available balance sa cc ko.
Siya: "Hindi ba kayo nagbabayad sir?"
Ako: "This month lang na naubos ang credit limit ko. Kung mag-avail ako, i-deduct yan sa cc ko so magkaroon ng penalty or ano mang additional charge dahil over ang kuha ko sa credit limit."(Hindi ko alam ang tamang term pero nasa terms and conditions yan na nabasa ko noon.)
Siya: "Sige sir, tatawagan na lang kita kung may mga future promo. Thank you."

Ayan alam ko na ang isasagot sa sununod na tawag ng insurance agent.

Ito ang mas malala:
Ako: "Hello. Good morning."
Kabilang linya: Hello sir, may I alk to Mr. redlan?"
Ako: "Speaking."
Siya: "Sir, I would like to tell you na approve na ang application nyo sa cc."
Ako: "Hindi ako nag-apply sa cc."
Siya: "Ay, ganun ba?"
Ako: "Yes."

siguro kung nasa posisyon nila ako, ganun rin ang gagawin ko. hehe

8 comments:

""rarejonRez"" said...

hahaha!
nakatawa Red!
at nakaka-praning din!
though i fully understand those telemarketers are just doing their jobs, pag ako, naku, lagot talaga sila! lol dito sa amin, ibi-nlock na namin ang mga 1-800 na number kasi kainis talaga sila eh.. lahat ng household dito, it's the telemarketers that they're complaining about. basta nakakainis sila. pagka-klaro klaro ng katagang "I AM NOT INTERESTED" pero dini-deadma nila. kahit sabihin mong "I SORRY I AM BUSY RIGHT NOW", di pa rin nakaka-intindi. no ba yan! again, i do understand their jobs, pero wala lang.. nakakainis lang talaga.. pa'no, di talaga ako pwede sa ganyang trabaho. lol

happy thursday Red!

Anonymous said...

RED, nakaka challenge pala dyan sa work mo! i'm glad u r still have patients in dealing with it everyday! keep it up red, i know God has His ways. :)

Ako din, madalas nabibiktima ng mga credit card agents na yan. haaayyyy, mga pasaway, hehehe. tapos yung insurance pa. meron pa mga hotel membership. tapos dahil d2 sa nature ng work namin, may panay rin ng invite ng invite sa amin mag join ng mga wedding Xhibits at Corporate Xhibit. Ang mamamahal kaya ng space nila, mga P40T up! These things spice up our daily lives. Cheers RED!

Anonymous said...

dito laging may tumatawag sa akin, di ko na sinasagot pero dati ayun namimilit, minsan naman nasasagot ko ang phone pero sinasabi ko agad "i'm sorry, Ms Teresa is out of the country right now, but i give her your message"! sanay na sanay na ako sa ganyan kasi yan ang raket ko ang mag try ng mga trials then cancel later kaya matuto ka talaga mag sinungaling. Sakyan mo lang. Pero kawawa naman din ang mga tumatawag no kasi they get paid by commission lang yata once nakabenta.

Dakilang Tambay said...

bti na lang walang napunta sakin n ganyan.haha

Mark Xander said...

Rod, this is so funny! :) There's this guy named lad madrigal (lifeinlenses.blogspot.com)who goes to my blog just to leave rude remarks. It's really weird because he leaves his name and url everytime. I don't know him but he's been harassing me for the longest time now. Of course I don't approve his comments -- but that makes him mad. Total PSYCHO.

So finally, I decided to leave a comment on his blog (in hopes to make sense out of everything). This is what I said:

I didn't "publish" -- not "publicize" your comment because I'm "a Nazi for details and grammar."

Okay? Don't hate on me because you aren't pretty, okay buddy?

----------------------

He then said:

@Mark Xander - Lol. What are you? Nuts?

I thought your a Nazi for details. Publicize is to make something public, to show something to the public, publicizing an inappropriate manner to the public. Well if you are documenting or compiling your bad manners into a book, then maybe you need to "publish" it.

But first, you have to "publicize my comments on you" for the public to see it, and not publish it.

Study english more, it will make you pretty, because you're not.

------------------------------


Okay, so inside I'm like, "Hey, aren't you the cyberbully here? I then responded:

Oh, that's funny.

Dude, going to to other people's blogs just to trash them is harassment. Don't worry, all your comments have been saved. I'm going to do something about this this time. Enough is enough.

I don't even know you. And I don't know what your problem is.

-----------------------------------

I had to share it with you because it has come to my attention that you are actually blogging friends (?) with this guy. Please ask him what his problem is. Why is he starting a fight? What's his purpose for doing this? Why is he calling me stupid? And finally, why are you friends with him, Rod?

Mark Xander said...

Oh, and by the way, he just added this on my blog:

"and if you think you can stop me from commenting here for banning my IP, lol, youre wasting your time. Ban every IP I used here and I still can comment because I'm not as dumb as you"

KRIS JASPER said...

ma-an ja..

If I receive this kind of calls (from cc companies), i just say "I'm at work and you are actually wasting my time"

Musta Red?

KRIS JASPER said...

Got ur comment.. anw, please email me ur postal ad.
(i'm off to the gym after this.. then I'm working til 10pm)